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after sales2018-08-21T22:42:41+00:00

On your behalf we handle after-sales service and management

Are you looking for an after-sales solution or simply a way to ensure the longevity of your products? With us, you have found it!

Our goal is for your business to prosper, and not only today. Your products are of value, relevant and important to your customers in the long term. This promotes customer loyalty and the purchasers will readily come back to you.

Our after-sales solutions make an important contribution to your customer relations. From our catalogue of services you can choose what will assist you, your customers and your company.

° Repairs (to level 3): Occasionally a product can prove defective even in its guarantee period. We undertake to do repairs at different levels and so ensure that your customers remember your company in a positive way.

° Checking and testing (go/no go) your products: With our painstaking testing you can profitably sell even used products, free from care. Our thorough checks and tests guarantee that only those products are sold that are in perfect condition and work faultlessly.

° Cosmetic retouching with new technologies: Does your product look a bit elderly? That’s the moment for Fastlog to get to work and help with some cosmetic retouching. In personal talks with you we can find the best solution – it’s a promise.

° Staging (software updates, loading, parameterization): Does your product need an update? We are perfectly equipped for that and can deal with it.

° Hardware configuration (assembling, packaging, labeling): Customer retention also means presenting your branding well. We are happy to take over the assembling, packaging and labeling of your products.

° Testing (function check, burn-in): We get to the bottom of any weak points and test your technical appliances according to defined measuring criteria. Weak areas in software, components or material can be detected in this way and corrected by us.

° Resetting (deletion, wiping, debundling): An integral part of our returns process is, for security and privacy reasons, the professional deleting and wiping of old data structures for the reuse of second-hand products. We handle this for you – dependably and lastingly.

° Exchange (RMA process with manufacturers, SWAP advance exchange): We take care of returns and assign them correctly. The processes are so coordinated that they correspond exactly to your after-sales solutions.

° Disposal (dismantling, selection, shredding, recycling): With us you are not left with any problems, not even with that of disposal. We are happy to deal with the dismantling, recycling, selection and shredding of no longer usable components and the like.

Return

fastlog.swiss

Return

  • Triage
  • Warranty check
  • Exchanging
  • RMA process
  • Documentation

Data Security

fastlog.swiss

Data Security

  • Resetting
  • Deleting
  • Wiping (secure data erasure)

Repairs

fastlog.swiss

Repairs

  • Checking/Testing
  • Repairs (Level 3)
  • Spare parts recovery

Refresh + Maintenance

fastlog.swiss

Refresh + Maintenance

  • Cosmetics
  • Refurbishing

Recycling

fastlog.swiss

Recycling

  • Disassembly
  • Selecting
  • Recycling
  • Shredding
  • Disposal

We complete the chain!

Performance with all topics

Order documents